Customer Service / Dispatcher / Office

About the Role

Job Title Essential Functions and Primary Duties Engage customers via phone or email and create trouble tickets for user

support calls. This entails responding to phone calls, emails, and self-service requests in a timely and professional

manner. Open new and dispatch existing tickets to available technicians. Follow up on previously dispatched tickets to

ensure first call resolutions are met. Consistently adhere to defined department policies and procedures for processing,

escalating, notifying and closing tickets. Gather sufficient information from customers for proper handoff to

technicians. Fully document all information gathered in the ticketing software system during any communication with

Responsibilities

• Perform core duties as described.

Requirements

• Relevant experience or willingness to learn.

Benefits

• Benefits per job description.

Compensation

To be discussed.

Location & Schedule

Per job description.

How to Apply

Use the “Apply” button.